Refund policy
SALES AND EXCHANGE POLICY
- Items may be exchanged only within 14 days of the receipt date
- Items to be exchanged only with original invoice or gift voucher
- For all exchanges, original items must be returned unopened, unused, in perfect condition, and in the original packing
- Items may only be exchanged against a voucher valid for 180 days from the exchange date
- All items purchased during a sale or under special promotion can only be exchanged at the same sale or promotion price they were originally purchased.
- No items may be refunded except in the event of a manufacturer defect or incompatibility with standards and specifications, or if the showed price on website were different from the value on the invoice.
- Items to be exchanged only with original invoice or gift voucher
- For all exchanges, original items must be returned unopened, unused, in perfect condition, and in the original packing
- Items may only be exchanged against a voucher valid for 180 days from the exchange date
- All items purchased during a sale or under special promotion can only be exchanged at the same sale or promotion price they were originally purchased.
- No items may be refunded except in the event of a manufacturer defect or incompatibility with standards and specifications, or if the showed price on website were different from the value on the invoice.
In all cases shipping fees will not be refundable.
Customers in Riyadh: In order to replace the sold items, the item must be brought to the Roomours showroom.
Customers outside of Riyadh: Contact us to coordinate the possible ways of replacement. Customer will bear the shipping cost.
Type errors and mistakes: Roomours seeks to provide the maximum possible accuracy and pricing information. Typos may occur in wrong pricing or information. If we couldn't confirm a price for any reason, Roomours will have the right to cancel or reject the order and may contact you for instructions or cancel your order.